Corza Medical
Optimising Vision Care with High-Quality Ophthalmic Devices and World-Class Service

Breakthroughs in the field of ophthalmology are often marked by significant technological advancements in eye surgery and care. With a genuine desire to promote continued innovation for better eye health advancement, in December 2021, Corza Medical acquired globally recognized Katena Products Inc. for its best in class ophthalmic instrumentation technology. Since then, Corza Medical has continued to promote product research and development for its ophthalmology line and pursued innovative ways to improve service, product distribution, and the overall customer experience. The result is a company that continues to grow by combining high-tech products with high-touch customer partnerships.

The company takes a three-pronged approach to deliver on its brand promise of trusted performance, remarkable customer service, and outstanding value.

“Dedication and passion make up the backbone of Corza Medical. From executive and managerial leadership to customer-facing and support roles, our team consistently produces and delivers quality products with a customer-first approach,” said Tom Testa, CEO of Corza Medical.

Today, Corza Medical is rapidly expanding in the market with a wide array of products supporting a broad spectrum of medical specialities and serving more than 10 million patients annually. The company organizes its offerings under three global business units, each focused on a different technology portfolio. The Biosurgery unit excels in controlling bleeding during surgical procedures; the Wound Closure unit offers industry-leading needle technology and sutures; and the Ophthalmology unit is renowned for its high-performance instrumentation and surgical knives, and custom kits.

Corza Medical’s European Ophthalmology business stands out for its cutting-edge technologies and high level of service and partnership, catering to various eye treatments and surgeries. The business prides itself on its personalized approach to customer relations, fast and flexible response to inquiries, and commitment to excellence and quality. The company combines these attributes to optimize the value of its offerings for the price. The company also has a competitive edge in ensuring customer satisfaction and loyalty thanks to its remarkably high on-time, in-full (OTIF) delivery rate.

"At Corza Medical, we are committed to excellence in everything we do and delivering outstanding service that exceeds our clients' expectations. Our team goes the extra mile by immersing themselves within eye clinicians’ and surgeons’ practices, optimizing instrument trays, and closely observing eye surgeries,” states Jack Simmons, senior vice president and general manager of ophthalmology at Corza Medical.

The company’s sales team undergoes rigorous training in product knowledge and eye treatment techniques. This enables them to understand their customers’ distinct needs and develop ideas for product improvements or new products.

Beyond technical training, Corza Medical emphasizes the importance of soft skills, such as active listening, empathy, and friendliness. For example, instead of subjecting customers to robot voice commands and endless touch-tone menus, the company ensures that customer service calls are answered within three rings by a human being who asks, "How can I help?" At the same time, the company prioritizes investing in competent quality control team members to meticulously examine newly manufactured products and guarantee the highest standards.

These competencies drive Corza Medical’s proficiency in handling various vision care scenarios. In cases where hospitals face urgent supply shortages, Corza Medical team members have offered to personally transport necessary products to ensure surgeries proceed as planned. Always providing reliable solutions on time, it has written numerous success stories.

In a notable instance, an eye surgeon shared with Corza Medical his challenges in managing post-operative red eye in his patients, a condition resulting from the administration of subconjunctival anaesthesia when he performs his cases. Corza Medical worked with him closely to develop his idea of a new, more efficient, and less intrusive way to breach the conjunctiva during the procedure. Today, Corza proudly offers that solution — the Conjunctival Probe (CP Probe), which mitigates red eye, reduces discomfort, improves patients’ quality of life, and reduces cost compared to the traditionally used Wescott Scissor.

Achievements like this showcase Corza Medical's ability to use its engineering and manufacturing expertise to turn ideas into reality and create mutually beneficial and long-term relationships. The company attributes its success to its people, culture of excellence, and customer service. It defines employee roles by striking the perfect balance among responsibility, accountability, integrity, and empowerment. This enables the workforce to consistently deliver on its brand promise of remarkable products and services that save time, money, and effort for vision care providers.

Roger Tyler, VP of EMEA sales for Corza Medical’s ophthalmology business unit, believes that “getting the simple stuff right is what really matters.” This philosophy drives Corza Medical’s reputation as an innovative healthcare firm that delivers exceptional service and value through meticulous attention to detail.

To learn more about Corza Medical visit: https://corza.com/uk